Terms & Conditions

Ordering From The Fine Fudge Company:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order. All prices shown are inclusive of any applicable tax.

The Fine Fudge Company reserves the right to cancel and refund orders. Multiple orders including orders from the same billing address for popular products will be cancelled and refunded.

Delivery schedule:

We process all orders promptly. Please allow 3 – 5 working days for delivery within the UK. Please see our Delivery Page for further information.

Payment:

We accept online payments via Paypal which allow you to pay with your credit or debit card. All payments are made to The Fine Fudge Company in £ GBP. The currency display on site is for conversion illustration purposes in your local currency only.

Packaging:

At The Fine Fudge Company, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement (if available) will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, a £3.00 flat fee is charged for a standard 48 hour service.  Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item.  The Fine Fudge Company reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. UK orders in excess of £50 are eligible for FREE delivery.

Discount Codes:

Applicable discount codes must be used at the time of ordering – we will not refund retrospectively.

Returns:

If you are unhappy with your purchase or wish to cancel your order, please advise us within 14 working days commencing from the day after delivery.   We will make a refund, provided the goods are returned in their original condition and packaging and for health & hygiene reasons- not opened. Please quote your order reference when you return your item.  You can exercise your right to cancel by emailing us at office@finefudge.co.uk
The return postage costs for sending products back to us is your responsibility.

For orders not collected from local sorting offices these will be refunded.

Please note it is the the responsibility of the buyer to provide the correct address details. We will not be held responsible for items not received/delayed due to incorrect details being submitted.

Lost Packages:

Royal Mail guidelines state they do not consider a package lost until 10 working days from the due delivery date for the UK or 25 working days for International packages have passed. This information is taken from The Royal Mail website – DELAYED/MISSING POST. 

After this period, we will send you a Non Receipt Declaration form which must be completed and returned to us before we log a complaint with Royal Mail. Royal Mail may, in the course of their enquiries, contact you to confirm a lost package. We ask you to respond to their enquiries without delay.

Damaged Products:

If your order or product arrives damaged, please send an image of the item to us within 48 hours.

Please retain the damaged product and original packaging as this may be needed for further inspection.

Order Discrepancies :

Please email us within 48 hours of any discrepancies with your order. Please retain the original packaging and postal box as this may be required for further inspection.

On-line Security

Please note The Fine Fudge Company do not sell wholesale. We do not cold call business or individuals, if you receive any correspondence claiming to be from FineFudgeCoUk or you are unsure about please contact us immediately via our contact us page of the website. Orders can only be placed via our website, we do not accept orders via post or phone calls for security reasons. Once you place an order with us you will receive a confirmation email – if you do not receive this email please contact us to confirm your order is being processed by us. Your online security is important to us.

CONTACT US :

Telephone *coming soon* (9.30am – 5pm Monday to Friday) If we are unavailable – please leave a message and we will return your call as soon as possible.
Email – office@finefudge.co.uk